- We will replace any merchandise found to be defective when reported to us within 3-business days of package pick-up.
- We are prohibited from re-selling any merchandise that has left the store, even if the package has never been opened. There is NO REFUND; all products are non-returnable and non-exchangeable.
THREE DECADES OF CUSTOMER SERVICE:
We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you will be happy with our services.
NEED ADVICE? ASK US:
Please take your time and read all the information available about a particular item. If you have any questions, you can contact us by the LIVE CHAT function on the website, you may call us on the phone, or you may send us an email using our CONTACT US form. Of course, you can also visit our stores and speak directly to a trained, talented and friendly LoveWorks® team member.
ITEMS PURCHASED AND DELIVERED THROUGH A PHYSICAL STORE:
To ensure the safety and health of our customers we do not accept returns or exchanges on items not found to be defective that can constitute a health risk or any item that may come into contact with ANY bodily fluid (saliva, semen, urine, blood, sweat, et al). Once these items leave our store, we consider them to be used. We do not sell used products. It is an unsanitary practice to accept returns of personal items; therefore, all sales are final.
We will replace any merchandise found to be defective when reported to us within 3-business days of package pick-up.
What is the definition of “defective” as it applies to our products?
- The item will not charge
- The item will not turn on (or off)
- The item won’t change functions or modes
After 3-business days of purchase, the manufacturers 90-day to 1-year “Direct to Consumer” warranty applies. You must contact the manufacturer at the address shown on the packaging and return the item with purchase receipt for the item to be replaced at no charge to you. We will be happy to provide you with the contact information you need.
TROUBLE SHOOTING TOY PROBLEMS:
Before returning a product, please be sure to check the “TROUBLE SHOOTING TOY PROBLEMS” page on our site. 90% of all attempted returns are from confusion about battery placement, power button travel locks, and other charge or battery related problem.
Clothing items, including panties, underwear, lingerie, bras, corsets, etc., should be inspected for any defects or damage prior to leaving our store.
WE TRY OUR BEST:
We are unable to guarantee the color shown of any item, as the colors depend on your monitor or phone. We do not exchange or refund because the color is not accurate.
When you receive an acknowledgement of an order, it does not mean the order is confirmed. Although we make every effort to describe and display our products and services accurately on the website, a small number of items may be described inaccurately, incompletely, or may already be out of stock due to delays in updating online content. As a result, we cannot and do not guarantee the accuracy or completeness of any information, including product images, specifications or product availability. In some cases, product packaging may be updated even though the product remains identical. The product package you order may be different from the package you receive.
ITEMS PURCHASED ONLINE AND SHIPPED TO YOUR LOCATION:
Our SHIP-TO-HOME operates under different terms than our physical stores. You may review those terms here and here.
We shouldn’t have to include statements like this, but we do. All content included on this and related LoveWorks® websites, such as text, graphics, images, logos, and all other data (referred to as “content”), is owned or licensed property of LoveWorks® or its content providers and is copyright, trademark, patent and protected under other unspecified rights.
LINKS TO THIRD PARTY WEBSITES:
This website contains links and interaction with the websites of third parties. Included are third party contractors, social media sites, and other sites outside of our control. We are not responsible for these sites, and such use is at your assumption of risk.